• Setup fees
• How long will my order take?
• Can i approve my design before you start?
• Is there a minimum or maximum order?
• Quality of garments?
• What if my garments don't fit?
• Can i order Samples?
• What if I would like an amendment to my current logo?
• Can I order from outside the UK?
• Postage and Packaging costs
• Our my credit card details safe?
• What if I require embroidery on a number of different positions?
• Can I track my order?
• What is my £19.99 charge for digitizing for?
• Do you take all credit and debit cards?

Setup fees

For customers own logo's there is a £19.99 one off set up charge for digitising artwork. Once this is done, it does not need to be done again and is saved for any future orders.If your design is over the stipulate size 15cm by 15 then we will contact you and give you a quote before we commence any work on your behalf.

How long will my order take?

We try our very best to deliver your garments within 10-15working days after the order is taken.  If the customer requires a sample of the embroidery it is 10-15working days from their approval of the sample.  We welcome you to email us at anytime whilst your order is pending to track the estimated delivery date.

Can I approve my design before you start?

Yes, we will send you a proof to review and approve before we produce your order, unlesss it is a reapeat order.

Is there a minimum or maximum order?

Orders under 5 garments will incure a £10 fee, please note that we are able to offer a more competitive price when the order size increases.

Quality of garments?

We are very confident that our garments are of excellent quality and can meet all the customer requirements. If you are not completely happy with the quality we will do our very best to correct the problem.

What if my garments don't fit?

Each product comes with a size guide.  This is usally the relevant size chest (in inches) in relation to S,M,L.XL..etc. When you have clicked onto the product you require.  Please check all sizes carefully as Adwear LTD do not accept liablity for goods that do not fit. If you require any advice please call us 01202 893344.

Can i order Samples?

If you would like to see any of the garments and embroidery before ordering please e-mail sales@adwearonline.com with your request and a representative will contact you with regards to your querie and send you the appropriate garments. We do charge for samples.

What if I would like an amendment to my current logo?

That’s no problem just send us the logo as an attachment using the facilities available and make a note of any changes. We will then send you a proof of your new logo for you to approve before ordering.

Can I order from outside the UK?

Shipping is £8.50 plus vat to mainland United Kingdom. If you are not in the U.K you will need to email us first with your requirements and we will let you know if we are able to deal with it.

Postage and Packaging inside the UK?

The standard cost for every order is £8.50 plus vat

Our my credit card details safe?

We have gone to great length to make this site safe and secure so that customers can buy straight from the site itself.

What if I require embroidery on a number of different positions?

The prices on the web-site are for 1 embroidered logo on each garment.  If you require more than one logo we would advise you to email us your order.  We can then calculate the cost and give you a final price.  For extra logo's we normally charge approximately £3.50 each.  Please contact us for specific prices.

If you order your garments and pay on-line and you have stated more than one logo on each garment, it will be necessary for us to contact you with the extra costs.  We understand this can be an inconvience if you have already finalised your order so we strongly recommend you email us direct at sales@adwearonline.com or call 01202 893344 and we can help you.

Can I track my order?

Yes, if you require information on the status of your order please visit our website and login to your account area or contact sales@adwearonline.com

What is my £19.99 charge for digitizing for?

The charge for digitizing is for making your artwork, which may be a picture or letterhead etc compatable with our embroidery machines. This is a one off payment and then your logo is stored for any future orders.The Logo data remains the property of Adwear Ltd.

Do you take all credit and debit cards?

We take all major credit and debit cards except American Express.